Our Policies

The Belva Lockwood Inn is an exclusive adult destination property where every guest reservation is both important and special to us.  We kindly ask that all guests be ages 16 years and older. If your travel plans change and you must cancel your reservation, please call us at least 30 days prior to your arrival date to cancel your reservation.

Upon booking your reservation, your credit card will be charged 50% of the total reservation and the balance collected at checkout.

Cancellations prior to 30 days of the arrival will entitle you to a refund of the deposit less a $25 processing fee. Failure to cancel prior to 30 days, or No-Show, will necessitate a charge for the full booking.

Rates/policies are subject to change and vary during high impact periods and special requests.

Check-in: 3:00 PM – 6:00 PM.

All efforts will be made to have your room cleaned and ready by your check-in time, but at times we cannot guarantee the exact time of occupancy due to unforeseen circumstances. Please do not arrive before the check-in time. If arriving outside of check-in times, please call to make arrangements.

Check-out: 11:00 AM.

Check-out time must be met to allow cleaning to be completed for the next guest(s). Guests that occupy the property beyond 11:00 AM without prior approval will be charged a late check-out fee equivalent to $50.00 for each hour of occupancy beyond the checkout time.

Absolutely No Smoking. A $250 Cleaning fee will automatically be charged to your credit card if smoking occurs.

No Pets.

Last Updated: April 25, 2025

Belva Lockwood Inn (“we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website (the “Site”). This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your personal information.   

  1. Information We Collect

We may collect the following types of information from you when you visit our Site:

  • Personal Information You Provide: This includes information you voluntarily submit to us, such as your name, email address, phone number, postal address, and any other information you provide when you:
    • Make a reservation or inquiry.
    • Sign up for our newsletter or mailing list.
    • Contact us through our online forms or email.
    • Submit a review or feedback.
    • Participate in surveys or promotions.
  • Automatically Collected Information: When you access and use our Site, we may automatically collect certain information about your device and browsing activity, including:
    • IP Address: Your computer’s or device’s internet protocol address.
    • Browser Type and Version: The type and version of the web browser you are using.
    • Operating System: The operating system of your computer or device.
    • Referring Website: The website that referred you to our Site.
    • Pages Visited: The specific pages you visit on our Site.
    • Date and Time of Visit: The date and time you accessed our Site.
    • Device Information: Information about your device, such as device type, model, and unique device identifiers.
    • Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our Site. You can manage your cookie preferences through your browser settings.   
  1. How We Use Your Information

We may use the information we collect for various purposes, including:   

  • Providing and Improving Our Services: To process your reservations, respond to your inquiries, and provide you with the information and services you request. We also use this information to improve the functionality and content of our Site.   
  • Communication: To communicate with you about your reservations, inquiries, updates, promotions, and other relevant information.
  • Marketing and Promotions: With your consent, we may send you newsletters, special offers, and other marketing communications about the Belva Lockwood Inn. You can opt-out of receiving these communications at any time.
  • Personalization: To personalize your experience on our Site and tailor content and offers to your interests.
  • Analytics and Research: To analyze trends, track website usage, and gather demographic information for internal purposes to improve our Site and services.
  • Security and Fraud Prevention: To protect the security and integrity of our Site and prevent fraudulent activities.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  1. Sharing Your Information

We may share your information with third parties in the following circumstances:   

  • Service Providers: We may share your information with trusted third-party service providers who assist us inoperating our Site, conducting our business, or servicing you, such as website hosting providers, payment processors, email marketing platforms, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.   
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.   
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.   
  • Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.   
  • With Your Consent: We may share your information with third parties with your explicit consent.   
  1. Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, electronic, and procedural safeguards. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.   

  1. Payment Card Information and Security

When you make a reservation or purchase services through our Site, you may be required to provide payment card information such as your credit or debit card number, expiration date, and CVV code. We understand the sensitivity of this information and take its security very seriously.

PCI DSS Compliance: Belva Lockwood Inn is committed to maintaining the highest standards of security for your payment card information. To this end, we are PCI DSS compliant through external audit and undergo extensive annual security audits. Our systems and processes strictly adhere to PCI security protocols, including constant scanning and security testing, to ensure a secure environment for processing, storing, and transmitting credit card data.

PCI DSS is a comprehensive set of security requirements developed by the major payment card brands to protect cardholder data and prevent fraud. By adhering to these standards, we aim to safeguard your sensitive payment information against unauthorized access, use, or disclosure.

While we strive to protect your payment card information using commercially reasonable means and in accordance with PCI DSS requirements, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your payment card information.   

Your Responsibility: You agree to provide accurate and complete payment information when making a reservation or purchase. You also agree to maintain the confidentiality of your account and payment details.

Disclaimer of Liability: While we are committed to PCI DSS compliance, Belva Lockwood Inn assumes no liability or risk associated with the intentional or unintentional misuse of PCI guidelines by third parties or due to circumstances beyond our reasonable control. This includes adherence to existing PCI laws as well as any additional laws that may be implemented in the future.

  1. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:   

  • Access: Request access to the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal information.
  • Deletion: Request that we delete your personal information under certain circumstances.   
  • Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.   
  • Restriction of Processing: Request that we restrict the processing of your personal information under certain circumstances.   
  • Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.   
  • Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.   

  1. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.   

  1. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.   

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will postany changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically.   

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:   

Belva Lockwood Inn 249 Front Street, Owego NY, 13827, info@belvalockwoodinn.com, 607-223-4367